Return & Refund Policy

Last Updated: October 17, 2026

At Always Fashion Boutique, we aim to provide clothing, dresses, and fashion products that meet our customers' expectations. Your satisfaction is important to us. If you are not completely satisfied with your purchase, this policy explains how to request a return and how eligible refunds are handled.

1. Return Window

We offer a 30-day return window. You may request a return within 30 days of receiving your order.

If more than 30 days have passed since delivery, your order may no longer qualify for a return, except where otherwise required by applicable law.

2. Eligibility for Returns

To qualify for a return, items must generally meet the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition.

• The item must be free from stains, odors, damage, or signs of wear caused after delivery.

• Original packaging should be included where reasonably possible.

• All original tags, accessories, and inserts must be included, where applicable.

• Proof of purchase, such as an order number or order confirmation, must be provided.

Returned items are subject to inspection before a refund or other resolution is approved.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@alwaysfashionboutique.shop.

Please include your order number and clear photos of the issue, where applicable.

Our support team will review your request and provide return or resolution instructions. If a prepaid return shipping label is issued, follow the instructions provided by our team.

Returns Due to Change of Mind

If you wish to return an item because of a change of mind, personal preference, or an incorrectly selected size or color, you are responsible for arranging and paying the return shipping costs, unless otherwise required by applicable law or agreed by our support team.

Original shipping charges, if any, may be non-refundable where permitted by law.

4. Restocking Fees

Always Fashion Boutique does not charge a restocking fee for eligible returns.

Restocking Fee: $0

5. How to Start a Return

Step 1 — Contact Us

Email support@alwaysfashionboutique.shop with the following information:

• Your order number.

• The reason for the return.

• Photos of the item, if it is damaged, defective, or incorrect.

Step 2 — Receive Return Instructions

Our customer support team will review your request and aims to respond within 24 hours. Please wait for return instructions before shipping an item back.

Step 3 — Ship the Item

Pack the item securely and include the applicable original packaging, tags, and accessories.

Use the return address and shipping instructions confirmed by our support team. Do not assume that the business address listed below is the return-processing address unless our team confirms it.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

Cash on Delivery (COD) Orders

Always Fashion Boutique currently offers Cash on Delivery (COD) as its payment method, subject to the payment options available at checkout.

For orders paid for using COD, refunds will be arranged through a method communicated by our support team and agreed upon with the customer, subject to applicable requirements.

Because COD orders are paid for upon delivery, a refund may require additional information to arrange the payment. We will explain the applicable refund process when your request is approved.

We do not collect credit or debit card details on our website for COD payments.

Refund Processing Time

Approved refunds are generally processed within 7 business days after the returned item has been received, inspected, and approved. The time required for the refund to reach you may depend on the agreed refund method and the relevant payment provider.

7. Exchanges

If you would like a different size, color, or product, please contact our support team to discuss the available options.

Where an exchange is not available, you may request a return for an eligible item and place a new order after your return has been approved.

Any replacement order is subject to product availability.

8. Non-Returnable Items

The following items may be excluded from returns, where permitted by applicable law:

• Personalized or custom-made products.

• Final sale items clearly identified as non-returnable at the time of purchase.

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

9. Customer Responsibilities

When requesting a return, customers are responsible for:

• Submitting the return request within the applicable 30-day return window.

• Providing the correct order number and accurate information.

• Returning the item in the required condition.

• Including original tags, accessories, and packaging where applicable.

• Paying return shipping costs for change-of-mind returns, where applicable.

• Following the return instructions provided by our customer support team.

10. Need Help?

If you have questions about returns, refunds, or exchanges, please contact our support team.

Business Name: Always Fashion Boutique

Website: https://alwaysfashionboutique.shop/

Email: support@alwaysfashionboutique.shop

Phone: +1 (610) 985-0237

Business Address: 1920 Kutztown Rd, Reading, PA 19604, United States

Business Days: Monday to Friday, 8:00 AM–5:00 PM

Customer Support: 24/7

Response Time: We are committed to responding to all customer inquiries within 24 hours.

For return requests, please contact us by email before sending any products back.